Headaches and new additions

We FINALLY got our new washer and dryer, but not after major inconvenience and headaches.  The story goes like this…

On November 16th, Sears had a fantastic Friends&Family sale. They were offering these Samsung washer/dryer PAIR for the price of ONE of them!  We had planned on going with (and researched) the much cheaper, non-electronic, top loaders but when Hubby’s brother Michael told us about this, it sounded too good to pass up.  We had some problems with our washer, but it was still hanging in there.  Anyhoo, the sale was from 6pm-9pm, so off we went.  When we got there, they were out of them but were still placing orders for people. We were told that for a little bit more money, we could get the set in blue instead of white, and they would come in sooner. No problem. The salesman said to come back the next day, and he would see if he could get a hold of a white set and confirm our order.

When we came back, the sales person canceled the order for the blue ones, and ordered the white ones –but told us after he rang up the sale that the delivery date would be at the end of January. No way! So he canceled the white order, and un-canceled the blue order.  He printed everything out – it all looked legit, and said that they would show up on Weds, Dec 3. 

In the meantime, our washer started flooding the laundry room again! So, I could no longer use mine.  Darrah was kind enough to let me use her machines, and I have been hauling laundry next door and back all week.  Wednesday came, and we got the run around on the phone from Sears.  One associate said the order was canceled, another said it would come on Friday, and two others hung up on us.  So I marched down to the store, and saw for myself that the store computer said they were ‘promised’ on Weds.  We had already invited Matt & Ben Ruga (& their truck) for dinner to help us with it, so they just played video games with Hubby instead.  Friday came, and still no washer.  They said to call back in the evening after the trucks came. We called Steve & Erika and they brought their truck over. We called at 7, no washer; and at 9, no washer. They said to call back on Saturday. Meanwhile, on Friday night we had a 10pm soccer game at which Hubby injured his knee. He has been hobbling around in pain, but we think it’s just a badly bruised or strained.

On Saturday morning I called Sears and a nice female associate said that they were in the store.  By this time they knew me by last name (as the crazy lady who keeps calling about the washer), said she saw our name on the ‘Samsungs’.  I called to see if Brian was available to help carry them up the stairs, since Hubby was now out of commission, and we called Steve & Erika again. They were nice enough to meet us down at the store.  We get there… and they have no idea where our washer and dryer is.  No record of it coming in on the trucks, and no idea what that woman saw with our name on it.  After an hour or so of looking for it, exchanging heated words, etc we were ready to scream.  Some how, in this day and age, they are unable to track an item for you! How is this possible?!  Everything you order online is traceable, how can it be so hard for Sears?  They couldn’t tell us where our washer was, or even a close guess as to what day it would arrive. AAAAACK~!  So what do we do?  They have our money- we have no washer.  I pitched a fit, and finally the sales manager told us that they would give us a ‘comparable’ deal on a washer they had in stock, or we could buy the blue floor models of the same kind we ordered.  They were sitting in an outside garage, and had been scratched and dinged up a little.  I complained a leeetle bit more, and the manager agreed to take $100 off because of the dings and scratches.  I just wanted to get a washer home, I didn’t care if it was hot pink. 

Long story short, we have a new washer and dryer in our house.  Thankfully, they work well so far, no puddles on the floor! What a headache though.  I think we will think twice about buying something in a store that has to be ordered/backordered.